FAQs
1. What types of accessories do you offer?
Kristy the Label specializes in handcrafted earrings, keyfobs, scrunchies, and hairclips.
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2. Where are your products made?
All of our products are handmade in rural New South Wales, Australia.
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3. How can I place an order?
You can place an order through our website or by contacting us directly via email or social media.
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4. Do you offer custom orders?
Yes, we do! If you have a specific design or color in mind, please reach out to us and we will do our best to accommodate your request.
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5. What materials do you use?
We use high-quality materials for all our products, including high quality polymer clay and resin, 100% cotton and linen fabrics, surgical stainless steel and brass to ensure durability and style.
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6. How long does it take to receive my order?
All items are handcrafted but are in stick and will usually ship in 2-3 business days, Shipping times will be dependent on Australia Post.
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7. What is your return policy?
We accept returns for items that are damaged or defective upon arrival. Please contact us within 7 days of receiving your order to arrange a return or exchange.
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8. Do you ship internationally?
Currently, we only ship within Australia, but we are working on expanding our shipping options in the near future.
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9. How can I take care of my accessories?
To prolong the life of your accessories, avoid contact with water and harsh chemicals. Store them in a dry place and handle them with care. Full instructions are included with each order.
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10. Can I find your products in stores?
At the moment, our products are exclusively available online and at select local markets. Follow us on social media to find out where we'll be next!
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11. How can I stay updated on new products and special offers?
Follow us on social media and sign up for our newsletter to receive updates on new products, special offers, and upcoming events.
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12. Do you offer gift cards?
Yes, we offer digital gift cards which can be purchased through our website and used for any of our products.
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13. How can I contact you if I have more questions?
You can contact us via email at hello@kristythelabel.com or through our social media channels. We are always happy to help!